Delivery and payment condtions
1. Application area
www.spielmaterial.de delivers to the following terms of delivery and payment, which apply in addition to our general Terms and Conditions (T & C).
2. Delivery conditions, availability
Orders are shipped by German postal service, DHL or Hermes.
The customer pays for a delivery in Germany:
|
up to 500g |
4,95€ |
|
up to 1,000g (1kg) |
5,50€ |
|
up to 5kg |
7,99€ |
|
up to 10kg |
9,50€ |
|
up to 20kg |
12,50€ |
|
up to 31.5kg |
16,00€ |
Preferred order does costs 1 € more. Orders within Germany above 100 € (value of goods) are free of shipping charges.
If for technical or logistical reasons an order is processed in two or more shipments, the customer only pays once for shipping costs.
In case of a return due to incorrect or incomplete address information made by the customer, a new shipment is done if the customer informs about his correct address and pays for the new delivery again. In that case, the delivery fee also has to be paid, if the order amount was good for free shipping. Alternatively, the customer is entitled to a refund of his payment, less a processing fee of 5 €.
3. Delivery conditions, times & estimates
Delivery is mostly Post & DHL. Based on the thousands of orders from 2023 we can calculate estimates & theoretical values for the current year 2024. These numbers are estimated, experiences & delivery times may differ.
Within Germany, DHL posts to delivery on the next day in most cases. If that´s not possible, 96,3% of those orders are delivered on day 2. Please check your mails & spam folders for our delivery confirmations.
|
Within Germany |
Averae of 1.35 days |
|
Within the EU |
5-6 days (estimated) |
|
Outside of the EU |
7-10 days (estimated) |
The following maps give an overview on the most common countries:
Shipping costs Zone 1 (Germany and central EU):
Shipping costs Zone 2 (Remaining EU):
Shipping costs Zone 3 (World 1):
Shipping costs Zone 4 (World 2):
Shipping costs Zone 5 (World 3):
Shipping costs Zone 6 (World 4):
a) Availability of Goods
www.spielmaterial.de provides an extensive warehouse and ensures with a storage management the availability of the products listed in the shop. In the rare case a product is not available on stock, www.spielmaterial.de will strive for a fast delivery. If a product cannot be provided, www.spielmaterial.de can cancel the order. The customer will be returned his payment.
b) Information on custom fees or tax on imports
Other costs such as customs duties, fees or import taxes can occur depending on the customer’s delivery country (mostly non-EU countries). Traders within the EU, by providing a valid EU VAT number can receive goods without German VAT.
3. Terms of payment
The purchase price usually is payable immediately with the receipt of the order and to be done within 2 weeks. New customers have to pay in advance. This can be done by bank transfer or PayPal. The goods are shipped after receipt of payment. Shipments abroad are always sent after pre-payment.
All prices are final and include the applicable VAT (if applicable).
a) Payment by Sofortüberweisung (Klarna)
Sofortüberweisung is an ISO certified online payment system based on online banking with the PIN-/TAN-process for secure and fast processing of online purchases. By now, most banks have since switched to the chipTAN process.
Using the secure, for www.spielmaterial.de number not accessible system of Payment Network AG Sofortüberweisung (Klarna) provides bank transfers in real time. The purchase amount is thereby transferred directly to the bank account of www.spielmaterial.de. The customer authorizes the immediate transfer with entering his PIN and TAN.
With Sofortüberweisung www.spielmaterial.de offers a fast, safe and easy payment method. The customer can choose the payment method in the order process. Sofortüberweisung works like a conventional online payment at the bank. The customer can handle the payment process directly from their personal online account.
Directly after the customer in the last step of the order process checks the basket and clicks the “buy” button, the transfer process is started.
In an already pre-filled transfer form (www.spielmaterial.de bank, transfer amount and order number and customer number as the reason) the customer has to enter their account number with the associated password, and its name, and then as usual confirm his transaction.
After www.spielmaterial.de has received confirmation of payment from the customer's bank, the shipping of the ordered merchandise is made.
b) Payment by Credit Card
At www.spielmaterial.de customers can also pay online by credit card. Credit card payments are done via paypal - the customer does not need to have a paypal account.
c) Payment by paypal
PayPal is a subsidiary of US-based eBay, which under their brand name operates an online payment system. It can be used as a micro-payment system and for payment of medium and small amounts when buying and selling in online trading.
The PayPal account is a virtual account: The identity of the PayPal account is defined by the e-mail address of the PayPal member, so there is no separate account number. With the account, payments to third parties can be made or received. PayPal acts as a service system for the transfer. PayPal is not a trustee. Thus merely the payment process is performed.
An important advantage of PayPal is that payments made are immediately credited to the payee, and thus, for example, the usual duration of a bank transfer is eliminated. This shortens the delivery time, if the seller ships the goods promptly after the receipt of payment.
PayPal members must first register with their personal information and account information and wait for the verification of the data provided. Then PayPal members can send money to any e-mail address in the supported countries.
For the customer, the payment via paypal is free. PayPal payments are to be made here at info@spielmaterial.de.
d) Payment by bank transfer
Alternatively, a traditional bank account transaction is possible. Payments must be made in this case to:
Harald Mücke
Account 4489535222
MLP Bank Heidelberg
BLZ 67230000
IBAN DE54 6723 0000 4489535222
BIC MLPBDE61
e) Payment by BitCoins
When chosing BitCoin as payment method, the client will receive the necessary payment data after placing the order in a separate mail.